Disclaimer

Right of withdrawal

A natural person who expresses a desire to purchase, purchase or could purchase or use a product or service for a purpose that is not related to economic or professional activity (hereinafter referred to as the consumer) in accordance with Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia “Regulations on distance contracts” on point 19 of distance contracts the right of refusal can be used and the purchased product can be returned within 14 calendar days from the moment of purchase.

In order to use the aforementioned right of withdrawal, you must notify Almeko Technologies SIA of the decision to withdraw from the above-mentioned distance contract electronically by sending a submission or a withdrawal form (the withdrawal form is available for download here) to the electronic mail address office@almeko.eu or in writing by sending a submission or a refusal form to the address Omnibusa iela 17 k-2, Jurmala, LV-2015.

Sending the refusal form or application within the specified period releases the consumer from any contractual obligations in connection with the respective distance contract. The consumer is obliged to return the product to the seller within seven days from sending the refusal form or application (sending an electronic letter or postmark). After returning the goods, the seller assesses the condition of the returned goods and prepares a document on the return of funds and sends it in the form of a reply electronically or to the specified address. If the consumer approves the content of the document on the return of funds, the seller is obliged to refund the amount of money paid for the product to the consumer within seven days after receiving the consumer’s approval.

  • We inform you that the consumer cannot use the right of refusal if:
    the price of the product or service depends on financial market fluctuations that cannot be controlled by the seller and may occur during the right of withdrawal;
  • the item is made to the consumer’s instructions or the item is clearly personalized;
  • the consumer has requested the seller or service provider to come and perform urgent repairs or maintenance work. If the seller or service provider, when visiting the consumer, provides an additional service or supplies goods that are not necessary spare parts to carry out repairs or maintenance work, the right of refusal is applicable to said additional services or goods.

Our recommendations to avoid misunderstandings:
at the time of receiving the goods, make sure that it fully corresponds to the ordered one – manufacturer, model, color, size and other important parameters. The right of refusal is not valid for a product that was delivered by courier and has a scratch or any other mechanical damage and this is not indicated immediately upon receipt of the product. If you see any visible damage to the package, please ask the courier to mark them on the delivery form. This will help to quickly find a solution in case the
product itself was also damaged during delivery! You have the right not to accept a product whose packaging is damaged or looks suspicious already at the time of delivery;
check, but do not use the product, keep and do not damage the product’s original packaging and assembly (sealed plastic packages may be carefully opened with scissors).
If the consumer exercises the right of refusal and it is not related to the non-compliance of the relevant product or service with the terms of the contract, then the consumer is obliged to cover the costs associated with sending the product back.

Procedure for consideration of other complaints

Please submit a complaint about the availability or quality of goods electronically by sending to the email address office@almeko.eu or in writing to the address Omnibusa iela 17 k-2, Jūrmala, LV-2015. Within 7 working days from the date of receipt of the application, the seller provides the consumer with a written response to the application, sending the answer to the contact address specified in the complaint, and informs about the possible way of fulfilling the claim or resolving the dispute, if no agreement has been reached on the fulfillment of the consumer’s claim or an alternative way of fulfilling the claim within the said period.

If the complaint is recognized as unfounded and you do not agree to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options provided for in the regulatory enactments by submitting a written application to the seller of the goods for out-of-court dispute resolution, stating:

  • name, surname, contact information;
  • date of submission of the application;
  • the nature of the dispute, claims and their justification.

Information on out-of-court dispute resolution options and out-of-court dispute resolvers:

Within 15 working days from the date of receipt of the application, the seller provides the consumer with a written response to the application, sending the answer to the contact address indicated in the complaint, and informs about the possible way of fulfilling the claim or resolving the dispute, if no agreement has been reached on the fulfillment of the consumer’s claim or an alternative way of fulfilling the claim within the said period.

 

Download disclaimer in file format

 

Need help?

For more detailed information, please contact us via e-mail – ofiss@almeko.eu